Credits and Returns

Quintro HealthCare always aim to ensure you are completely satisfied with your product and our service.  We will work with you to endeavour  to resolve all situations to your satisfaction.
If you would like to arrange to return a product please be aware of the following:

• Due to hygiene laws and regulations Quintro HealthCare is unable to accept a return on any product that comes into contact with the body in an unsanitary way or that could be affected by micro-organisms. This includes but is not limited to shower equipment, toileting aids, cushions and daily living aids that may come into contact with the mouth or body.
• Many products supplied by Quintro HealthCare require some assembly as they are often shipped partially assembled. Please contact Quintro HealthCare to discuss any concerns you have with assembly.
• If the product is not considered to be affected by the above regulation,at the discretion of Quintro Health Care, then under most scenarios a refund can be arranged within a reasonable time-frame as follows:
• If a product is found to be faulty, either upon arrival or within the warranty period for the product, you can arrange to return the product within 7 days from arrival or from when the fault was first noticed. Please contact Quintro HealthCare to alert us to the fault.Often we can resolve a product issue over the phone.  If it cannot be resolved we will arrange for the return of the faulty. All products must be returned in “like new”condition, excluding the reported fault, and must include all documentation, accessories and parts.
• The product being returned will be assessed by Quintro HealthCare and if a fault is confirmed then a replacement product will be provided as soon as possible. If the product is found not to be faulty, or is missing accessories or parts, then the cost to return the product along with the cost of the missing accessory parts and a 25% restocking fee will be charged to you.

If you have any questions or require clarification regarding this policy please phone us or email Quintro HealthCare at info@quintro.com.au

• If a product is not received or the incorrect product is not received please notify us by phone or email within 48 hours of receipt of the item.
• If the product is received damaged please report any damage to packaging to the courier and add a note when signing for it.  Email a photo of the damaged item to Quintro  and contact us to arrange to return the damaged product within 7 days of receipt.  This excludes damaged packaging, which is not covered under warranty.
• If you ordered the wrong product you can arrange to return the product within 7 days after you received the product. The product must be unused, in its original packaging, and able to be resold by Quintro HealthCare as a new product. A 25% restocking fee will apply (i.e. we will refund the purchase price less 25%) and you are responsible for paying the costs to return the product back to Quintro HealthCare.
• If you or your customer have changed your mind you can arrange to return the product within 7 days after you received the product. The product must be unused, in its original packaging, and able to be resold by Quintro HealthCare as a new product. A 25% restocking fee will apply (i.e. we will refund the purchase price less 25%) and you are responsible for paying the costs to return the product back to Quintro HealthCare.